I am writing to thank you, and particularly Mr. Wayne Townsend, your agent who handled my recent move from New York City to Stockholm, Sweden, for your attentive and highly professional service. Mr. Townsend provided a firm estimate of shipping costs the day after I contacted the company, fully explained shipping procedures and fees, and arranged for pickup and delivery on the dates I requested.

He responded immediately to queries and promptly provided all additional information requested. In addition, Mr. Townsend followed the shipment every step of the way and notified me accordingly. The company hired for the delivery in Stockholm was prompt and courteous and assisted beyond what they were formally obligated to do. Mr. Townsend followed after the delivery to ensure that all of the goods arrived and [were] in good shape.

I greatly appreciated this highest level of customer service and attention and would unhesitatingly recommend your company to anyone contemplating a move abroad. I will certainly use your services again.

My best regards,

Patrick Gavigan
Written by Einat Mazafi
Einat Mazafi is the owner of NY International Shipping, an International Shipping and moving company based in New York. She is also a specialist in providing the best relocation solutions to clients worldwide.