I am writing to thank you, and particularly Mr. Wayne Townsend, your agent who handled my recent move from New York City to Stockholm, Sweden, for your attentive and highly professional service. Mr. Townsend provided a firm estimate of shipping costs the day after I contacted the company, fully explained shipping procedures and fees, and arranged for pickup and delivery on the dates I requested.
He responded immediately to queries and promptly provided all additional information requested. In addition, Mr. Townsend followed the shipment every step of the way and notified me accordingly. The company hired for the delivery in Stockholm was prompt and courteous and assisted beyond what they were formally obligated to do. Mr. Townsend followed after the delivery to ensure that all of the goods arrived and [were] in good shape.
I greatly appreciated this highest level of customer service and attention and would unhesitatingly recommend your company to anyone contemplating a move abroad. I will certainly use your services again.
My best regards,